How might we improve the carpool experience?
After discussing with users of the Uber service, it was discovered that people wanted the ability to carpool with friends, without having to meet up first. This resulted in the addition of the Detours feature to the app.
This feature allows the user to add multiple stops into a trip. Meaning that users are able to pick up their friends along the way to a shared destination.
Prototyping in Keynote
In order to test the best interface for this new feature, a prototype was built using Keynote. The video below outlines the user journey as laid out within the prototype.
Prototype developed in Keynote